Privacy Policy

Information we collect

• Contact details such as name, email address, phone number, and WhatsApp contact information.
• Membership and training details such as selected programs, class bookings, attendance, credits, belt/rank information, and member preferences.
• Emergency contact or health/safety information you choose to provide for training and class safety.
• Payment-related information such as membership status, invoice status, Stripe customer IDs, and transaction records. We do not store full card numbers; card payments are processed by Stripe.
• Device and usage information such as app session data, push notification tokens, and basic technical logs needed to operate and secure the service.
• Messages you send through our website, email, WhatsApp, support requests, or in-person member communications.

How we use information

• To manage memberships, class bookings, credits, attendance, and member support.
• To respond to enquiries, trial bookings, support requests, and account questions.
• To process payments, invoices, refunds, and membership changes through our payment provider.
• To send operational notices such as schedule changes, booking confirmations, reminders, and important account updates.
• To keep our facilities, training environment, and digital systems safe and secure.
• To improve our website, member portal, programs, and customer experience.

Sharing and service providers

We share information only when needed to operate Tricolor MMA, provide services, comply with legal obligations, or protect our rights and members. Service providers may include payment processors, website hosting providers, database/authentication providers, email or messaging tools, analytics/error monitoring tools, and app notification services.

Payments

Payments may be processed by Stripe or another payment provider. We receive payment status, customer, invoice, and subscription information needed to manage memberships and credits. We do not store complete credit card numbers on our own systems.

Your choices and rights

• You can contact us to access, correct, or update your personal information.
• You can request account deletion or data deletion, subject to lawful retention requirements for payment, safety, accounting, or dispute records.
• You can opt out of non-essential marketing communications.
• You can manage push notification permissions through your device settings.

Data retention

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and protect the safety of our members and staff. When information is no longer required, we take reasonable steps to delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, but we work to protect member data and limit access to people and service providers who need it.

Children and minors

We offer kids and youth programs. Parent or guardian information may be used to manage enrolment, attendance, billing, and safety communications. Parents or guardians can contact us to review or update a minor's information.

Contact us

For privacy questions, account deletion requests, or data requests, use the Gymdesk member portal or visit our support page. Adults: tricolormma.gymdesk.com. Kids: tricolormma-kids.gymdesk.com.